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Topiary

General Information

If you need Customer Services, please call us on lo call number 0117 330 2277 or contact us via e-mail at enquiries@gardeningdelights.com, or use the ‘Contact Us’ form on our website.

Our office is open from Monday – Friday, from 9am – 5pm.

PLEASE NOTE you do not need to set up an account with us to buy from us, as we offer Guest Checkout!

Delivery

Q. How much does delivery cost?
A.

Spend £30 or more in one transaction and get FREE DELIVERY on your order.

For orders under £30, we charge a FLAT RATE FEE of £3 per order. This means that you can buy as many items as you like to be delivered at the same time for the £3 charge.

PLEASE NOTE If an item ordered is too large or heavy to send via Royal Mail packet post, and has to be sent by courier, please note that there will be an extra charge for this service if you are outside the UK Mainland. This includes Highlands & Islands, North East Scotland, Northern Ireland, Isle of Wight & Isles of Scilly and the Channel Islands

 Q. How quickly will I get my order?

A.

Compostable liners & kitchen caddies are often dispatched the same day, and we always aim to dispatch these within a maximum of 2 working days of receiving your order. Usually these items are sent via Royal Mail packet post, and can take anywhere between 2-5 working days to be delivered to you. If you have not received your order a week after ordering, please call us on 0117 330 2277 or drop us an email at enquiries@gardeningdelights.com. Larger or heavier orders will be automatically upgraded (at no extra charge to you) to courier delivery, which usually takes 24 – 48 hours.

Items marked as ‘In stock’ on the website are often dispatched the same day, and we always aim to dispatch these within a maximum of 2 working days of receiving your order. Smaller items are sent via Royal Mail packet post, and can take anywhere between 2-5 working days to be delivered to you. If you have not received your order a week after ordering, please call us on 0117 330 2277 or drop us an email at enquiries@gardeningdelights.com. Larger or heavier orders will be automatically upgraded (at no extra charge to you) to courier delivery, which usually takes 24

Other items, marked as ‘Usually delivered in 1-2 weeks‘ larger items sometimes have to be ordered in, so delivery can take longer. We quote 1 – 2 weeks on these items on the website e.g. Compost bins, topiary, chimineas etc. If you have not received your order after 2 weeks, please call us on 0117 330 2277 or contact us at enquiries@gardeningdelights.com.

Q. I need my order urgently – can I upgrade to quicker delivery?
A.

If you need your item by a particular date, please contact us before ordering so we can advise on product availability and timescales. If your item is in stock, we may be able to upgrade your delivery to next day courier delivery for an extra charge, please contact us to discuss this.

Q. Can you send items to my work address?
A.

Yes, just fill your work address in as the delivery address when ordering online, or let us know if placing a phone order.

Q. Can I arrange for a neighbour to receive my parcel, or can it be left at a designated point on my property?
A.

YES – please let us know of any special delivery instructions when you are placing your order and we will add them to your parcel. E.g., please leave behind side gate, please leave at number 10 etc.

Q. Can I order something as a gift for someone without them knowing how much it cost?
A.

Yes, of course. Let us know it is a gift when you order (by phone or email), and we will send out a gift receipt with your name & address, but no price. We will then send the full receipt directly to you.

Delivery Carriers

Q. How will my order be delivered?
A.

Smaller items – eg. compostable liners and kitchen caddies are usually sent via Royal Mail packet post. If the item will not fit through your letterbox, your postman will leave you a card as normal so you can arrange redelivery or collection.

Larger items – eg. compost bins, large topiary, chimineas etc are delivered on one of our own delivery vans, or may be sent via a courier service. Again if you are not in when they call, they will leave a card so that you can arrange redelivery.

Delivery Areas

Q. Do you deliver abroad?
A.

We can deliver items abroad for you, but not ordered through our standard system as we have to get an individual postage rate for these items. If you wish to send an item abroad, please call us on 0117 330 2277 so that we can work out the postage cost for you.

Q. Are all areas of the UK charged at your standard flat rate delivery fee?
A.

For small items

eg. compostable liners, all areas inside the UK are covered by the standard flat rate delivery charges.

For larger items

eg. compost bins which may be sent out via a courier service, please call us for a price quote if the item is going to the Highlands and Islands and NI, as delivery charges are higher to these areas.

PLEASE NOTE If an item ordered is too large or heavy to send via Royal Mail packet post, and has to be sent by courier, please note that there will be an extra charge for this service if you are outside the UK Mainland. This includes Highlands & Islands, North East Scotland, Northern Ireland, Isle of Wight & Isles of Scilly and the Channel Islands

Do you deliver to Southern Ireland?

Yes, but please call us for an individual postage rate for these items, as delivery charges are higher to this area.

Q. Do you deliver to Southern Ireland?
A.

Yes, but please call us for an individual postage rate for these items.

Packaging

Q. How will my order be packed?
A.

Please note that as an environmentally aware company, we may use recycled packaging to package your order e.g. used cardboard box etc. We also use newspapers as filler rather than polystyrene beads, or other new materials.

Q. How big will my parcel be?
A.

Compostable liners – these are usually packed in jiffy bags and the bags will vary in size with the size of liners ordered and the quantity. As a guide, 3 rolls of 7 litre liners will usually equal about 28cm long x 24 cm wide x 5 cm deep

Kitchen caddies – 7 litre, 10 litre, 20 litre – usually packed in a small cardboard box and sent through the Royal Mail

Payment Methods

Q. How can I pay for my order?
A.

Website orders – Payment for website orders is made via debit or credit card payment via SagePay. Please note that all credit card companies now require address verification as standard (your card billing address) on mail order transactions. An incorrect billing address will result in a delayed or cancelled order.

Telephone orders – We are always happy to take a telephone order from you on lo call number 0117 330 2277. For a telephone order we accept debit or credit card payments, or cheques, although goods can only be sent once full payment has been made.

Cancelling / Amending Your Order

Q. HI have changed my mind about my order, can I cancel it?
A.

Please call us immediately on 0117 330 2277 if you wish to cancel your order. If your order has not already been processed and dispatched, we should be able to cancel it for you.

Q. I want to add another product to my order, can I amend it?
A.

If your order has not already been processed and dispatched, we can usually take a telephone order and payment for any extra goods that are required.

If your order is already processed and dispatched, we will not be able to add to it, but can take a new order from you

Refunds & Refunds

Q. I am not happy with an item I have received from you, what should I do now?
A.

We want you to be happy with all the items you purchase from us, if you are not for any reason, please contact us on 0117 330 2277 so that we can discuss the return with you and fill in a return form so we are expecting the item back. You can also contact us via e-mail at enquiries@gardeningdelights.com, or use the 'Contact Us' form on our website.

General Compostable Liner Questions

Q. I don't know which size compostable liners to order for my caddy?
A.

We have a list of councils and which size bags they are using on our website. Just tell us which council you are with and we will look the size up for you.

Q. I can't remember which size liners I ordered last time...
A.

If you have ordered from us before we can look at your account and see which sizes you have ordered before.

Q. Are your liners suitable for all council food waste schemes?
A.

Our compostable liners are fully certified to EN-13432 and carry the seedling logo. They are suitable for councils which accept these compostable bags. However, not all councils accept these liners in their food waste schemes, please check with your council before purchase, or call us as we can advise you on whether your local council will accept the compostable liners or not.

Q. Why am I getting moisture in the bottom of my kitchen caddy round the liner? Does it mean that the liner is leaking?
A.

No, the liner is not leaking, this is just condensation forming between the liner and the caddy. If you want to, you can line the very bottom of the caddy with kitchen paper or newspaper to absorb the moisture, but this is not required.

Q. Why don't you sell a 5 litre liner to fit my 5 litre caddy?
A.

The smallest liner we currently sell is a 7 litre liner, these will still fit a smaller caddy though, just with an overlap at the top which can be used to tie the bag securely shut.

Q. My liners look different and I can’t get them open...
A.

Sometimes the liners are rolled by our manufacturer in a slightly different way. To open the liner, get the printed panel in the middle with the writing the right way up – the opening is directly above this panel.

Q. What's the difference between biodegradable and degradable?
A.

Biodegradable means it is made of a material that will compost naturally and safely. Degradable is a type of plastic that is designed to fall apart, but still can take up to 40 years to fully degrade.

General Topiary Queries

Q. I am interested in a particular topiary shape, which is not on your website.
A.

Please call us on 0117 330 2277 as we may be able to source different topiary shapes for you from our supplier, just let us know what shape you would like and we will find out if it is available.

Q. What is the difference between topiary items listed as 'frame', 'mossed' and 'planted' on your website?
A.

All of our topiary items can be ordered in one of these 3 stages;

Frame only - literally the bare wire frame, you can then clip it over a plant, or even stuff it with moss yourself (moss available separately). Frames come in 2 parts and are supplied with cable clips so you can easily slip them over your plant (e.g. Box) and then clip the two parts together. The plant can then be trimmed to the frame to make the shape.

Mossed - Tthe wire frame, packed with sphagnum moss. This gives an immediate effect in the garden as you don't have to wait for a plant to grow and fill the frame. Requires no maintenance or watering, as the moss is already dried.

Mossed and planted - the wire frame, packed with sphagnum moss and then planted with a selection of plants. This gives an immediate effect in the garden and the plants add interest and texture. Requires watering.

Q. How do I look after a mossed & planted topiary item?
A.

Just treat it as you would a hanging basket – water regularly and feed it once a year.

Q. What plants do you use in a mossed & planted topiary item?
A.

The plants will vary depending on the shape of the topiary. For example, for a tortoise, we use sempervivum (house leeks) on the 'shell' to create the effect of the tortoises shell markings. For a horse or a lion, we would use grasses to create a mane effect.

Q. Can you supply a mossed topiary item planted with a particular plant I like?
A.

We would suggest that you buy the item as just mossed and plant it up yourself in this instance.

Free UK
Delivery
on orders
over £30
and only
£3.00 per order
under £30
Got a
question?
Call us on
0117 330 2277 or try our FAQ’s
Click here

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