General Information

If you need Customer Services, please call us on lo call number 0845 6435422 or contact us via e-mail at enquiries@gardeningdelights.com, or use the ‘Contact Us’ form on our website.

Our office is open from Monday – Friday, from 9am – 5pm.

• Delivery Costs
• Delivery Timescales
• Delivery Carriers
• Delivery Abroad
• Delivery Areas
• Delivery Packaging
• Payment Methods
• Cancelling Your Order
• Amending Your Order / Adding More Items
• Refunds & Returns

Delivery Costs

Spend £30 or more in one transaction and get FREE DELIVERY on your order.

For orders under £30, we charge a FLAT RATE FEE of £3 per order. This means that you can buy as many items as you like to be delivered at the same time for the £3 charge.

(PLEASE NOTE If an item ordered is too large or heavy to send via Royal Mail packet post, and has to be sent by courier, please note that there will be an extra charge for this service if you are outside the UK Mainland. This includes Highlands & Islands, Northern Ireland, Isle of Wight & Isles of Scilly and the Channel Islands)

 If you need your order urgently, we may be able to upgrade your delivery to next day courier delivery for an extra charge, please contact us to discuss this.

Delivery Timescales

Compostable liners & kitchen caddies

We aim to dispatch these within 2 working days of receiving your order, though often your order will be processed & dispatched the same day. Usually these items are sent via Royal Mail packet post, and can take anywhere between 2-5 working days to be delivered to you. If you have not received your order a week after ordering, please call us on 0845 643 5422 or drop us an email at enquiries@gardeningdelights.com. Larger or heavier orders will be automatically upgraded (at no extra charge to you) to courier delivery, which usually takes 24 – 48 hours.

Items marked as ‘In Stock’ on the website

we aim to dispatch these within a maximum of 2 working days of receiving your order. Smaller items are sent via Royal Mail packet post, and can take anywhere between 2-5 working days to be delivered to you. If you have not received your order a week after ordering, please call us on 0845 643 5422 or drop us an email at enquiries@gardeningdelights.com. Larger or heavier orders will be automatically upgraded (at no extra charge to you) to courier delivery, which usually takes 24 – 48 hours.

Other items, marked as 'Usually delivered in 1-2 weeks'

larger items sometimes have to be ordered in, so delivery can take longer. We quote 1 – 2 weeks on these items on the website e.g. Compost bins, topiary, chimineas etc. If you have not received your order after 2 weeks, please call us on 0845 643 5422 or contact us at enquiries@gardeningdelights.com. If you need your item by a particular date, please contact us before ordering so we can advise on availability and timescales.

Order delays

If there is going to be a delay on your order, we will do our best to inform you by email or phone, and to provide you with an idea of the delivery date.

Unavailable goods

If the goods you have ordered are unavailable, we will immediately contact you to let you know and discuss any alternatives that may be available. If no acceptable alternative is available, we will then refund your order. If only part of your order can be supplied, and is dispatched, we will retain payment for any goods which are dispatched.

Delivery Carriers

Smaller items

eg. compostable liners and kitchen caddies are usually sent via Royal Mail packet post. If the item will not fit through your letterbox, your postman will leave you a card as normal so you can arrange redelivery or collection.

Larger items

eg. compost bins, large topiary, chimineas etc are delivered on one of our own delivery vans, or may be sent via a courier service. Again if you are not in when they call, they will leave a card so that you can arrange redelivery.

Delivery Abroad

We can sometimes deliver items abroad for you, but NOT ordered through our standard system, as we have to get an individual postage rate for these items. If you wish to send an item abroad, please call us on 0845 643 5422 to discuss the matter and avoid any disappointment.

Delivery Areas

Are all areas of the UK charged at your standard flat rate delivery fee?

For small items

eg. compostable liners, all areas inside the UK are covered by the standard flat rate delivery charges.

For larger items

eg. compost bins which may be sent out via a courier service, please call us for a price quote if the item is going to the Highlands and Islands and NI, as delivery charges are higher to these areas.

(PLEASE NOTE If an item ordered is too large or heavy to send via Royal Mail packet post, and has to be sent by courier, please note that there will be an extra charge for this service if you are outside the UK Mainland. This includes Highlands & Islands, Northern Ireland, Isle of Wight & Isles of Scilly and the Channel Islands) 

Do you deliver to Southern Ireland?

Yes, but please call us for an individual postage rate for these items, as delivery charges are higher to this area.

Delivery Packaging

Recycled packaging – please note that as an environmentally aware company, we may use recycled packaging to package your order e.g. used cardboard box etc. We also use newspapers as filler rather than polystyrene beads, or other new materials.

Payment Methods

Website orders

Payment for website orders is made via debit or credit card payment via SagePay. Please note that all credit card companies now require address verification as standard (your card billing address) on mail order transactions. An incorrect billing address will result in a delayed or cancelled order.

Telephone orders

We are always happy to take a telephone order from you, for these orders, we can also accept debit or credit card payments, or cheques.

In all cases, no goods will be dispatched until payment has been made.

Cancelling Your Order

If I change my mind, can I cancel my order?

Please call us immediately on 0845 643 5422 if you wish to cancel your order. If your order has not already been processed and dispatched, we should be able to cancel it for you.

If your order has already been processed and dispatched, it is too late to cancel your order. However, please see our Refunds and Returns section for information on how to proceed with a refund instead in this case.

Amending Your Order / Adding More Items

If your order has not already been processed and dispatched, we can usually take a telephone order and payment for any extra goods that are required.

If your order is already processed and dispatched, we will not be able to add to it, but can take a new order from you.

Refunds & Returns

We want you to be happy with all the items you purchase from us, if you are not for any reason, please contact us on 0845 643 5422.

General refund information

If you are thinking of returning an item you have purchased from us, please contact us on 0845 643 5422 so that we can discuss the return with you and fill in a return form so we are expecting the item back. You can also contact us via e-mail at enquiries@gardeningdelights.com, or use the 'Contact Us' form on our website.

Refused shipments

Any shipments that are returned to us marked as refused, or not in when driver called, will not result in a refund. Refusal of a shipment does not relieve the customer’s liability for paying any charges.

Failed deliveries

If you are not in when delivery is attempted, the Royal Mail or courier service will leave a card for you. If you do not contact the delivery office or courier service to arrange redelivery and the goods are returned to us, we will contact you immediately to discuss what to do next. If we send the goods out again, we will have to charge another delivery charge to cover the cost.

If you have changed your mind about the product you have ordered

You are entitled to a full refund if you return your goods in stock condition within 21 days. This guarantee does not affect the rights of the consumer or purchaser under any statutory rights.

Please note that if a refund is given, the original carriage charge will not be refunded.

Postage and packaging for the return is the responsibility of the purchaser. For your own protection, we suggest that you wrap goods securely and use a tracked delivery method to return goods to us, as no refund can be issued until we actually receive the goods back. In this case, proof of safe delivery rests with the purchaser.

If goods returned to us are not received back in resaleable condition, we will notify you within 7 days of receiving the goods back and any refund will be issued on stock condition goods only, on a pro rata basis.

No refund shall be given for goods until they have been received complete.

Faulty goods

If you have received faulty goods in your order, please call us immediately on 0845 643 5422 to discuss the problem.

We can either send a replacement, or issue a full refund on the return of the goods. In such cases Gardening Delights Ltd will pay for the postage and packing of the faulty item to be returned to us if necessary.

All items claimed to be faulty which are returned to us by pre-arrangement and then found not to be faulty, will be subject to a 25% restocking charge, provided the goods are in original stock condition. Any downward variation of this restocking charge shall be at the sole discretion of the vendor.